How we handle refunds and cancelling, and how unfinished work is treated, across our many kinds of projects.
This Policy sets out, in broad terms, how we handle refunds and cancelled work across our service lines. Our Services range from a short call to a multi-month custom software build. One fixed refund rule would not fit every case fairly. The exact refund and cancellation terms for your project sit in your proposal, quote, SOW, or Project Agreement. Those exact terms win over the broad notes below where they differ.
As a rule, fees for work done are not refundable. The same goes for milestones handed over, and for outside costs paid on your behalf. They reflect time, effort, and cost we spent. Amounts paid up front for work not yet started, or not yet delivered, are handled by service type below. This is unless your Project Agreement says something else.
Once a paid call or discovery session has taken place, it is not refundable. If you cancel a paid call before it happens, and give us fair notice, we will talk it over with you. Together we will work out a new time, or a refund, case by case.
These projects are usually built around milestones or stages (say, deposit, design sign-off, build, pre-launch). Amounts tied to a finished, handed-over milestone are not refundable. If you cancel before a milestone is done, we will bill for work-in-progress on that milestone. This is based on time or share spent. Any advance left over will be looked at for a refund. That review follows the exact terms in your Project Agreement.
Marketing and SEO work (campaign setup, content, ad runs, tuning) done in a billing period is not refundable. It reflects labor and, for ad spend, outside platform costs. Those costs usually cannot be got back once spent. Cancelling an ongoing marketing plan stops future charges from the next billing round. But it does not refund the current or past round.
Upkeep/AMC fees cover a set stretch of support and uptime, not a fixed amount of work. Fees for a stretch underway or done are not refundable. Cancelling an AMC plan stops it renewing for the next stretch. The current paid stretch still runs as agreed.
Domain sign-ups, hosting plans, SaaS plans, software licenses, and similar outside buys are made on your behalf. Each one sits under that outside firm's own refund rules. These buys are usually non-refundable once bought or turned on, most of all for domain sign-ups. We will pass on any refund that firm actually gives us. From that, we deduct any cost we cannot get back.
A Deliverable can be handed over and accepted in one of two ways: outright, or through the deemed-acceptance rule in our Terms & Conditions. Once that happens, fees for it are not refundable just because you change your mind later. Flaws covered by an agreed warranty or bug-fix window will be fixed, not refunded. This is unless the Project Agreement says something else.
Email myonestopsolution34@gmail.com with your project name or invoice number, plus the reason for your request. We will check it against the Project Agreement that applies. We will then reply with our view, usually within a fair business time frame.
A signed Project Agreement, SOW, or invoice may set other refund or cancellation terms for a given project. Where it does, those terms apply to that project instead of the broad notes above, as far as the law allows.
Questions about this policy or an active project?
